Sunday, June 27, 2010

When customers help me do my job

I'd just finished guiding a middle school girl, a self-proclaimed Nicholas Sparks fan, through the Summer Reading shelves when a man in his forties asked for help around the First Chapter Books. He needed a book for a six-year-old girl and wanted to get it right, but this section of the store was completely new territory for him. I started making suggestions, and as soon as I mentioned Judy Moody, the Nicholas Sparks fan's voice piped up from several shelves away.

"I love Judy Moody!" she cried.

"Great!" said the man. "What do you love about her?"

I hope both of them come back.

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